Return Policy
30-Day Return Window: You may return The INVST Pen within 30 days of the purchase date for a full refund or exchange, provided the product is in its original condition and packaging.
Condition of Returned Item: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse a return if the item shows signs of use or damage.
Return Process:
Initiate Return: Contact our customer service team at [Customer Service Email/Phone] to initiate the return process.
Provide Proof of Purchase: Include your receipt or proof of purchase with your return.
Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Refund Policy
Refund After Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Customer Service Email/Phone].
Exchanges
Defective or Damaged Items: If The INVST Pen is defective or damaged upon arrival, we will exchange it for the same item. Please contact our customer service team to arrange the exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We appreciate your understanding of our Return and Refund Policy and hope that The INVST Pen meets your expectations. For any further queries or assistance, please do not hesitate to contact our customer service team.
Sincerely,
The INVST Team